FREQUENTLY ASKED QUESTIONS

KYC (ang. "Know Your Customer" is a procedure of identifying and verifying a client’s identity.

Identity verification is important for several reasons. First, it allows you to assess whether the sender or recipient of the transfer is the same person as the holder of the Kanga wallet. Thanks to this, we can be sure that the funds withdrawn from Kanga go to the correct bank account - this is an additional protection against possible theft. At the same time, we want to make sure that the funds from the user’s bank account are sent to the user’s Kanga account. If we were not sure, then we would be exposing our users to potential money-laundering accusations from law enforcement, but thanks to the KYC procedure they are safe!

Identity verification consists of submitting documents confirming the declared data (e.g. an ID card and another document containing our address details; most often - a utility bill).

We get that! We make sure that user data is safe with us. But, if you do not want to verify your account, use our physical exchange points. However, remember that physical exchange points may also ask you for verification. For more information, visit kangakantor.pl.

Yes! For international transfers, use the OUR option (assignment of the transfer costs to the sender). Remember that if the bank charges us with the cost of handling the transfer, we will deduct this amount from the transfer amount.

Yes, provided that the website does not hide the data required to credit the transfer - the name of the sender and the title of the transfer. Without this data, we are not able to credit your transfer.

Currently, such services are Wise (formerly TransferWise) and TransferGo.

Yes! In the case of a bank transfer transaction, we may ask you to declare that your funds come from legal sources. We want to be sure that the funds at the disposal of different users do not come from activities commonly considered as a crime, in particular money laundering, support of terrorism and fraud. We are aware that it is inelegant to ask such questions. However, we put propriety aside to make sure that funds that are sent to Kanga by users were not previously stolen from you.

First of all, we will be very sorry, secondly, we may ascertain that we cannot cooperate with you. However, it will not be our decision - the law simply prohibits us from carrying out transactions with people from whom we cannot obtain such information.

GoCash is not used to store users’ money or cryptocurrencies. Every time you transfer funds to GoCash, you buy an Omega Stablecoin (PLN°, EUR°, USD°, GBP°) from us. You can also sell your Omega Stablecoins.

The exchange rate is typically 1:1; however, a fee may be charged according to the table available in the website footer.

The fees depends on the currency and of a method of purchase or sale. And it is always displayed before making a transaction with GoCash.

The timing of your transfer booking depends on the outgoing transfer sessions at your bank. As soon as we receive the funds, we immediately credit them to your account. If the funds haven’t appeared within a few hours, it’s likely that we haven’t received them yet. Please check the outgoing transfer session times at your bank. Thank you for your patience!